Customer Reviews

The Parrella Family and Waltham Floor Covering have been doing business in the area for generations. Our commitment is to provide top quality workmanship, performance-proven products and the best service possible all at a competitive price! We have an outstanding reputation and we invite you to read some of customer reviews from Angie's List and correspondence letters below.

Carol S, Watertown MA

"Waltham Floor was prompt and professional during the estimate, selection of carpet, and installation. They suggested a moderately priced, good quality, commercial grade carpet for our rental apartment building. The price was slightly higher than the cheapest carpets from other companies, but less than that from others. They informed us of several features which were important to us (like carpet running when punctured), and they extended a sale price so we could buy after a vacation. The installers came on time, did a great job, and cleaned up on completion. We would definitely hire them again."

Arnie F, Melrose MA

"We purchased a new home and knew going into it that we would be taking out an ancient carpet in the family room (on a concrete slab, below grade level), and wanted some type of hardwood or excellent quality laminate. They came to a pre-sale inspection, measured the area, pointed out some areas of concern (curves, etc.) and made some excellent recommendations. We ordered a laminate floor and put a deposit down. We also had them coordinate with our painters so the painting would be completed, and then, without delay they would lay the flooring.

It all went perfectly! Timing: NO PROBLEM. Cost: as agreed upon up front. Quality of workmanship: everyone who has seen the floor marvels at how great it looks. We are quite pleased with our choice of going with a locally owned (by 3 brothers) and operated family business with a great reputation. In our situation, we really didn't have the luxury of time for having multiple companies come to do competing bids, but based on research we've done for quality of materials and scope of the work, we feel that the price we paid was quite reasonable."

Kearney K, Dorchester, MA

"We had to replace the kitchen floor in our rental property. It was linoleum tiles, that been ruined by dog urine. Really really disgusting. We wanted to replace it with sheet linoleum...checked Angie's List for good companies and called Waltham Floor.

I stopped by the store with one of the old tiles to match the color, and spent a very informative time with the sales person (excellent). She helped me think through what our needs were and make a better choice in replacement materials. She recommended their standard vinyl sheet, and gave me samples to take home and look at in the kitchen. The owner himself came to measure and give us an estimate. He gave us the info we needed to prep the floor for the installers. He was very prompt with the estimate, we accepted and the installation date was booked. The guys came on time, did a fantastic job...were polite and cleaned up after themselves. The biggest plus for me was that my wife, who is the aesthetic one and was not sure about how the floor was going to absolutely delighted."

Heather F, Newton, MA

"It's very unusual to receive a truly high caliber of service from people from whom I contract home improvement work - so much so that I thought I'd write a letter to express my satisfaction with Waltham Floor.

A few months ago, I requested a quote for our kitchen floor and a bedroom carpet. You were able to come out to the house the very next day to take a look around. Your estimate then appeared promptly in the mail a couple days later.

When my husband and I finally signed on with Waltham Floor, we were quite pleased. The quality of work was excellent - and the responsiveness unparalleled. You were to schedule the job very quickly. You left a message the day before the installation, confirming that your men would arrive between 8:30 and 9:00. They showed up at 8:35. And they arrived promptly every day thereafter.

When I discovered a tear in the binding on the rug, you picked it up right away to get it fixed - and you returned it the very same day. Additionally, every time I called with a question, you or your associates returned my call promptly - within a few hours.

When the job was complete, your company even called to follow up to see how we liked everything. I wish everyone were as pleasing to work with!"

Alice K, Brookline, MA

"I am writing to thank you for the superb job you did reflooring our kitchen. At every stage of the process, I was impressed by the professional conduct and impeccable service of your staff.

When I first visited your store, I noticed that everything was neat and well organized. Jim, who helped me there, was knowledgeable and very helpful. He set up a time for an estimate and said he would call me to confirm. He was efficient and helpful when inspecting my kitchen, clear in explaining the process and giving me time frames for all the stages.

We got a couple of confirmation calls before the installer, Brian, came. All the calls were done first thing in the morning, impressing me with your efficiency and reliability. All the people I spoke to were courteous, friendly, and professional. The estimator and installer came on time, something I had not encountered before. Everything moved like clockwork. Brian estimated that the floor would be done around noon on the second day, and finished on the stroke of noon.

I have never before dealt with a company all of whose employees were so professional, reliable, efficient, timely, well organized and courteous. I regret I have no more floors for you to redo. But, if you ever decide to branch out into some other service (car repair? dentistry?) please let me know sot hat I may avail myself of your services. I will recommend you to anyone I know who is interested in home improvement.

By the way, the new kitchen floor looks and performs beautifully. I have received many compliments on it. I am more than satisfied with your work. Thank you again for a wonderful job."

Robert L, Boston, MA

"I am writing to tell you what a positive experience I had with your company from my first encounter with Waltham Floor Covering to the installation of our kitchen floor and vestibule carpeting. People were uniformly friendly, courteous, knowledgeable and answered all our questions and were responsive to our concerns. I felt that Junior and Franco, who installed the flooring, were wonderful, cooperative, pleasant to be around and were highly skilled at their craft. By watching them work, I learned what they do is, indeed, a craft. They did wonderful work at our house. I would be pleased to call upon you for any future flooring needs and to recommend your company to others.

Thank you for having provided such commendable service and work product."